LeaderLynx – Gorillas in the Guest Room

I was standing at the front desk of a major hotel chain checking into my mystery room.  One of the services I offer clients is mystery shopping their sites.  Why do I call it a mystery room you ask?  Because I never know what I’m going to find when I open the...

LeaderLynx – Who’s Idea Was That?!

When working with animals it’s advantageous if the behavior you are trying to get is actually their idea.  Suppose you are walking a tiger on a leash (like you do that daily, right?) and you want to turn to the right, a bit of gentle pressure to the right will likely...